Job ad Tanzania : Customer Support Representative – Dar es Salaam

Position : Customer Support Representative

We are recruiting Customer Support Representatives.

Duties:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
Required profile for job ad : Customer Support Representative

 

  • Fluent in English and Hindi
  • Both written and spoken (correct use of grammatical cases, accents; stylistically correct formulation of sentences – logical and clear construction of sentences; correct construction of complex sentences:
  • Potential for the correct extrication of the sensible center of the sentence  
  • Moderate rate of speech
  • Avoiding making noticeable pauses while switching from one language to another

2. The ability to work with information/fast learning:

  • The ability to learn a lot in short terms (+and to distinguish the main topic)
  • Good logical thinking and analytical skills
  • Doing the daily homework (writing/computer) during the studying
  • Quiz every morning (answers on the questions are clear and reasoned)
  • Weekly testing (preparedness)
  • Proficient in the use of computers, a minimum of 140 spm on a keyboard, the ability to search of information on the Internet quickly)
  • Flexibility (the ability to find and use new methods in work and to find a way out of unusual situations)

3. Customer focus:

  • Listen carefully to the interlocutor (listening and understanding)
  • Taking an honest interest in the point of viewproblemsituation of the interlocutor
  • Building a dialog based on the important moments of the interlocutor

Personal qualities

Discipline:

  • Punctuality(Willing to work day and night shift)
  • Responsibility (accomplishing the tasks in time)
  • Good subordinate

Stress resistance:

  • Emotional restraint
  • The quality of work does not depend on the emotional state of the employee / his interlocutor

Sociability:

  • The ability to communicate with different interlocutors
  • Quick to adapt to the team

Tact, including reasoning of your point of view:

  • Correctness in statements
  • Avoiding giving the situations a subjective assessment

Positive thinking:

  • Optimism
  • The ability to present a situation on the best side

Be able to, ready, and want to work in a team.

Age: 18-35 years

Education: – specialized secondary education

  • Complete higher education
  • Voice: confident and pleasant timbre, not quite
  • Diction: without speech defects (stuttering, burr, etc.)
  • Knowledge of languages: fluent in English and Hindi

Job criteria for job ad : Customer Support Representative

Job category :
Industries :
Employment type :
Region :
City : Dar es Salaam
Experience level :
Educational level :
Spoken language :

englishfluent

hindigood level

Number of Position(s) : 10

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